Masque Card Games FAQ's

How do I install the Masque Card Games CD?

Instructions for XP systems:

1. Put the disk in the CD-ROM drive and shut it.
2. Click on start and then click on My Computer.
3. Right click the Masque Card Games icon.
4. Left click the word "Open."
5. Double left click the "Setup" file.
6. That should start the installation.

Instructions for all other Windows version:

1. Put the disk in the CD-ROM drive and shut it.
2. Double click on the <My Computer> icon on your Desktop.
3. Right click the Masque Card Games icon.
4. Left click the word "Open."
5. Double left click the "Setup" file.
6. That should start the installation.

How can I play the Masque Card Games?

To play the game (assuming the installation was successful) you should:

1. Put the disk in the CD-ROM drive and shut it.
2. Click on <Start>.
3. Go to <Programs>.
4. Go to <Masque Card Games>.
5. Click on Masque Card Games

Note: If you have many items on your <Start Menu> and you can't see it on the list, then look at the very bottom of the list for a small black arrow pointing downwards. Go to that black arrow, to view the bottom of the list.

How do I know what version number of the game I am running?

When you see the card layout, pull down the game menu and click on About...

Why does the computer freeze up when I am playing the solitaire games?

You can solve this problem by downloading and installing our patch file.

Why do I get an error message as soon as the installation finishes?

You can prevent this message by installing the program again. After you click yes to the licensing agreement, you are asked where to install the program. Erase what is on that line and type in 'C:\program files\masque games' and click on the next button. Click next again. When the installation says it is finished, click on the Finish button. The game should then start up. You should also download the latest update for this program from our website.

Why have I lost sound in the game?

You need to update your sound card driver.

You can find links to all the sound card manufacturers here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

Why does it ask for the CD when I already have it in the drive?

Make sure that there are not any scratches or smudges (fingerprints) on the shiny side of the disk. Remove any that you find with a soft cloth. If you still cannot play you should exchange the disk for a new copy. Please send the CD to:

Masque Returns
8400 Park Meadows Dr
Lone Tree, CO 80124

Why is the movement jerky?

You need to update your video card driver as follows:

Most video cards today are made by one of 3 manufacturers, NVidia, ATI Technologies, and Matrox. Here are the links to the drivers from those companies:

• NVidia
• ATI Technologies
• Matrox

If you have an older video card from a different manufacturer, you can find it here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

Why does the Solitaire game crash when I start it up?

We have corrected this problem in an update to our program. To get this update, click here.

In Spades when I bid Blind Nil sometimes the other players bids are incorrectly shown.

We have corrected this problem in an update to our program. To get this update, click here.

In Gin Rummy, why does the game freeze up?

We have corrected this problem in an update to our program. To get this update, click here.

In Cribbage, why does the computer award points to the wrong person?

We have corrected this problem in an update to our program. To get this update, click here.

In Crazy 8's why doesn't the screen completely reset when I restart a game?

We have corrected this problem in an update to our program. To get this update, click here.

In Canasta, why does the game crash?

We have corrected this problem in an update to our program. To get this update, click here.

In Rummy why does the game crash when I make a large meld?

We have corrected this problem in an update to our program. To get this update, click here.

In Rummy, why does the computer say the game is at a stalemate when we can continue playing?

We have corrected this problem in an update to our program. To get this update, click here.

If you have any other customer support questions, please contact Masque Publishing via email at support@masque.com .