Slots FAQ

Slots FAQ's

How do I install the Slots CD?

Instructions for XP systems:

Put the disk in the CD-ROM drive and shut it.
Click on start and then click on My Computer.
Right click the Masque Slots icon.
Left click the word "Open."
Double left click the "Setup" file.
That should start the installation

Instructions for all other Windows versions:

Put the disk in the CD-ROM drive and shut it.
Double click on the <My Computer> icon on your Desktop.
Right click the Masque Slots icon.
Left click the word "Open."
Double left click the "Setup" file.
That should start the installation

How can I play the Slots game?

To play the game (assuming the installation was successful) you should:

Instructions for XP Systems:

Put the disk in the CD-ROM drive and shut it.
Click on <Start>.
Go to < All Programs>.
Go to <Masque Slots>.
Go to the Masque Slots entry and it will expand to the right, click on Slots

Instructions for all other Windows version:

Put the disk in the CD-ROM drive and shut it.
Click on <Start>.
Go to <Programs>.
Go to <Masque Slots>.
Go to the Masque Slots entry and it will expand to the right, click on Slots

Note: If you have many items on your <Start Menu> and you can't see it on the list, then look at the very bottom of the list for a small black arrow pointing downwards. Go to that black arrow, to view the bottom of the list.

Why doesn't Purple Passion pay the correct amount for the top jackpot?

We have corrected this problem with the update to version 1.0.6. To get this update, click here.

Why doesn't it show the new version number of the game in <Help>, <About> menu choice after I update Slots?

You may have installed the Slots game in more than one place on your computer. To find out, do a search in Windows for the file called "slot.exe" Delete all but one of them and then run the update. To get this update, click here.

What is this error message, "Mshell12.dll Invalid Page Fault" that I get when the game crashes?

This usually means that you are not starting the game properly. To run the game press the <Start> button and then go to <Programs>. Go to <Masque Slots> and it will expand to the right, click on Slots.

Why doesn't the "Blackjack" slot machine payout correctly?

The blackjack machine's pay table is different from any other machine. It shows most of the payouts as Dollars, not credits. This means if it says that you will be paid out $1000 for a combination, you will only get 200 coins. This is because the machine only accepts $5 coins.

Why have I lost sound in the game?

You need to update your sound card driver.

You can find links to all the sound card manufacturers here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

Why aren't the game screens centered on my monitor?

To reset the screen location:

Turn off the game.
Click on <Start> and then on <Run>.
In the <Run> box type regedit and click on OK.
Click on the + in front of HKEY_CURRENT_USER.
Click on the + in front of Software.
Click on the + in front of Masque.
Right click on the Slot folder and left click on delete.
Answer yes and then close the window
Restart the game, your screen should now be centered.

Why did I get the error message "Failed to create bitmap"?

Delete the entire masque folder on drive (C:) and then run Scandisk. Finally, install the game again. To run the game press the <Start> button and then go to <Programs>. Go to <Masque Slots> and it will expand to the right, click on Slots.

How can I make the reels larger?

The best way to enlarge the reels (by changing the screen resolution) is to click on <Start> and go to <Settings>. Click on <Control Panel> and then double click the <Display> icon. Click on the Settings tab and then move the slider to the left until it reads 640 X 480. Click on OK and then click OK again. After the screen changes, click on OK again.

Why won't the game go past the title screen?

When it gets to the title screen, it may pause there. If it does, just click on the words "Masque Slots" and it should ask you to select a player.

Why won't it keep an accurate bankroll from day to day?

We have corrected that problem with the update to version 1.0.6. To get this update, click here.

Why does it ask for the CD when I already have it in the drive?

Make sure that there are not any scratches or smudges (fingerprints) on the shiny side of the disk. Remove any that you find with a soft cloth. If you still cannot play you should exchange the disk for a new copy. Please send the CD to:

Masque Returns
8400 Park Meadows Dr
Lone Tree, CO 80124

Do I have to have the CD inserted in the drive when I play the game?

Yes, you must insert the CD in order to play. The game is built that way.

Why does the installation tell me that I have NT and refers to CTL3D32.dll?

These messages do not mean anything. Close them and proceed through the installation.

Why is the movement of the reels jerky?

You need to update your video card driver as follows:

Most video cards today are made by one of 3 manufacturers, NVidia, ATI Technologies, and Matrox. Here are the links to the drivers from those companies:

If you have an older video card from a different manufacturer, you can find it here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

Why did my credits change when I switched slot machines?

We have engineered the program to have the machines cash out when you select a new machine. This was done to make it similar to the casino. If you change machines at a casino you have to cash out of one and then put the money into another. Usually when you start playing a machine, you put in the default (set) amount.

The player bankroll indicates what you have at any time. It includes the amount shown on credits. You can also get your net winnings over time from Player Stats in the Game menu.

If you have any other customer support questions, please contact Masque Publishing via email at support@masque.com .

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