Slots from Bally Gaming FAQ's


How do I install the Slots from Bally Gaming CD?
Instructions for XP systems:
  1. Put the disk in the CD-ROM drive and shut it.
  2. Click on start and then click on My Computer.
  3. Right click the Slots from Bally Gaming icon.
  4. Left click the word "Open."
  5. Double left click the "Setup" file.
  6. That should start the installation

Instructions for all other Windows versions:
  1. Put the disk in the CD-ROM drive and shut it.
  2. Double click on the <My Computer> icon on your Desktop.
  3. Right click the Slots from Bally Gaming icon.
  4. Left click the word "Open."
  5. Double left click the "Setup" file.
  6. That should start the installation

How can I play the Slots from Bally Gaming game?
To play the game (assuming the installation was successful) you should:
  1. Put the disk in the CD-ROM drive and shut it.
  2. Click on <Start>.
  3. Go to <Programs>.
  4. Go to <Slots from Bally Gaming>.
  5. Click on Slots from Bally Gaming

Note: If you have many items on your <Start Menu> and you can't see it on the list, then look at the very bottom of the list for a small black arrow pointing downwards. Go to that black arrow, to view the bottom of the list.

What is the version number of the game?
To find out, go to any machine and pull down the game menu and click on about....

In the Cash Encounters machine, why don't I get the correct payout when the alien drops down for an animal and a bonus is awarded?
We have corrected this problem in an update to our program. To get this update, click here.

Why do I get an error message as soon as the installation finishes?
You can prevent this message by installing the program again. After you click yes to the licensing agreement, you are asked where to install the program. Erase what is on that line and type in 'C:\program files\slots from bally gaming' and click on the next button. Click next again. When the installation says it is finished, click on the Finish button. The game should then start up.

You should also download the latest update for this program from our website.


Why on some machines is the Play 9 Lines button grayed out?
Those machines were never intended to allow 9 lines play. They are the Game Maker Multi-Game format and they use the same machine for many different games. Some of those games allow 9 lines so they put in a 9 line button, but others only allow as few as 1 line, so they gray out the non-used buttons.

Why do some of the machines have problems keeping my credits and bankroll straight?
We have corrected this problem with the update to version 1.0.1, to get this update click here.

Why don't I get paid on certain scatter wins?
Depending on the machine, usually scatters must be on adjacent reels, although they can be in any position on those reels.

Why don't certain wins light up when I get them?
Scatter wins don't light up when they pay you for them.

Why don't some machines let me play more than 3 per line?
Our simulations of these machines are exact to reality. The machines that some of the games come from is used to play many different games. Some of those games do not allow you to bet 5 per line, so our simulation does not allow you to do so.

Why have I lost sound in the game?
You need to update your sound card driver.

You can find links to all the sound card manufacturers here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

Why does it ask for the CD when I already have it in the drive?
Make sure that there are not any scratches or smudges (fingerprints) on the shiny side of the disk. Remove any that you find with a soft cloth. If you still cannot play you should exchange the disk for a new copy. Please send the CD to:

Masque Returns
8400 Park Meadows Dr
Lone Tree, CO 80124

Do I have to have the CD inserted in the drive when I play the game?
Yes, you must insert the CD in order to play. The game is built that way.

Why is the movement of the reels jerky?
You need to update your video card driver as follows:

Most video cards today are made by one of 3 manufacturers, NVidia, ATI Technologies, and Matrox. Here are the links to the drivers from those companies:
If you have an older video card from a different manufacturer, you can find it here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

If you have any other customer support questions, please contact Masque Publishing via email at support@masque.com .

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