Masque Video Slots FAQ's

How do I install the Masque Video Slots CD?

Instructions for XP systems:

1. Put the disk in the CD-ROM drive and shut it.
2. Click on start and then click on My Computer.
3. Right click the Masque Video Slots icon.
4. Left click the word "Open."
5. Double left click the "Setup" file.
6. That should start the installation.

Instructions for all other Windows version:

1. Put the disk in the CD-ROM drive and shut it.
2. Double click on the <My Computer> icon on your Desktop.
3. Right click the Masque Video Slots icon.
4. Left click the word "Open."
5. Double left click the "Setup" file.
6. That should start the installation.

How can I play the Masque Video Slots game?

To play the game (assuming the installation was successful) you should:

1. Put the disk in the CD-ROM drive and shut it.
2. Click on <Start>.
3. Go to <Programs>.
4. Go to <Masque Video Slots>.
5. Click on Masque Video Slots

Note: If you have many items on your <Start Menu> and you can't see it on the list, then look at the very bottom of the list for a small black arrow pointing downwards. Go to that black arrow, to view the bottom of the list.

How do I know what version number of the game I am running?

To find out, go to any machine and pull down the game menu and click on about....

Why do I get an error message as soon as the installation finishes?

You can prevent this message by installing the program again. After you click yes to the licensing agreement, you are asked where to install the program. Erase what is on that line and type in 'C:\program files\masque games' and click on the next button. Click next again. When the installation says it is finished, click on the Finish button. The game should then start up. You should also download the latest update for this program from our website.

Why are some of the payouts incorrect?

You can solve this problem by downloading and installing our patch file.

Why on some machines is the Play 9 Lines button grayed out?

Those machines were never intended to allow 9 lines play. Some of those games allow 9 lines so they put in a 9 line button, but others only allow as few as 3 lines, so they gray out the non-used buttons.

Why don't I get paid on certain scatter wins?

Depending on the machine, usually scatters must be on adjacent reels, although they can be in any position on those reels.

Why don't certain wins light up when I get them?

Scatter wins don't light up when they pay you for them.

Why have I lost sound in the game?

You need to update your sound card driver.

You can find links to all the sound card manufacturers here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

Why does it ask for the CD when I already have it in the drive?

Make sure that there are not any scratches or smudges (fingerprints) on the shiny side of the disk. Remove any that you find with a soft cloth. If you still cannot play you should exchange the disk for a new copy. Please send the CD to:

Masque Returns
8400 Park Meadows Dr
Lone Tree, CO 80124

Do I have to have the CD inserted in the drive when I play the game?

Yes, you must insert the CD in order to play. The game is built that way.

Why is the movement of the reels jerky?

You need to update your video card driver as follows:

Most video cards today are made by one of 3 manufacturers, NVidia, ATI Technologies, and Matrox. Here are the links to the drivers from those companies:

• NVidia
• ATI Technologies
• Matrox

If you have an older video card from a different manufacturer, you can find it here .

NOTE: You will be required to register to enter, but there is no charge to get the drivers

If you have any other customer support questions, please contact Masque Publishing via email at support@masque.com .