Frequently Asked Questions about
Crystal Caliburn

Q. I've entered the serial number exactly as it is on the manual, but it won't work. Why?

A. Serial numbers are 16 characters long. Make sure you enter ones as "1" and not lower-case "L". The full serial number is made up of numbers, letters, and a dash. Also, there should be no blanks between characters or blanks at the end of the serial number.

Q. Why does the game lock up on some Mac AV models with System 7.6 and System 8?

A. We have found a problem with Crystal Caliburn and Loony Labyrinth pinball on certain AV models and System 7.6 and System 8. Apparently, the Sound Manager which is built into these new systems is causing problems with some games including Crystal Caliburn and Loony Labyrinth. If you turn the sound off from the menu before starting a game, you should be able to play. We are still investigating this problem and will post more when information becomes available.

Q. Crystal Caliburn worked fine yesterday, but today I get an Application file is damaged ... error message. What happened?

A. Several things could have happened.

First and most serious is the possibility of a virus infection. Disinfect your hard drive using a good virus checking program. If you were infected, re-install Crystal Caliburn after you have cleaned your hard drive.

A second, more likely possibility is that some files on your hard drive have become corrupted through normal wear and tear. Run Apple's Disk First Aid, or use a hard disk checker such as Norton Utilities, to detect any problems and keep them from getting worse. After checking the hard drive, delete and reinstall the game.

Another possibility is if you changed or updated your computer hardware from the last time you played. If this is the case, re-install from the master disk. (Crystal Caliburn configures itself to your exact environment and will be affected by a hardware change.)

Q. Why won't the program launch on my system? I get an error message is similar to ... is not installed properly.

A. Crystal Caliburn will not work on a network server. You must install it on your hard drive. Also, Crystal Caliburn configures itself to your machine to optimize the playing action. If you have upgraded your machine, updated your system software or have any hardware changes, you need to reinstall from the master disk.

Q. My PowerBook external monitor won't show the flippers and the game is cropped on the bottom. What do I do?

A. Make sure that Video Mirroring is set to Off, and restart your machine.

Q. I see the error message that a Video card which has 8 bit color capability is required, but I have an 8 bit video card installed. What do I do?

A. This is most likely to occur if you have two monitors on your machine. Make sure that the color monitor (8-bit video card) is the one with the menu bar. This is done in the Monitors control panel. Remember to restart after any changes.

Q. I can't open either the Crystal Caliburn HighScore or the Crystal Caliburn Score Log files. When I click on their icons, they launch the game.

A. You can open the Crystal Caliburn Score Log using TeachText or most word processing programs. Some spreadsheet programs will open it too. First launch TeachText, then open the Crystal Caliburn Score Log using TeachText's Open command. The Crystal Caliburn HighScore file can't be opened with general applications as it is used to create an internal HighScore Report file. When you choose Create HighScore Report from the Option menu, it will read this file and create a TeachText file.

If you have any other customer support questions, please contact Masque Publishing via email at support@masque.com .